Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at itswynora@gmail.com. 

You can always contact us for any return question at itswynora@gmail.com. 

1. Returns Due to Defects or Damage

If your item arrives damaged or faulty, please contact us within 7 days with:
– your order number
– a clear photo/video of the issue

We’ll replace the item or offer store credit.

2. Change of Mind / Wrong Size

For hygiene reasons, we do not accept returns or exchanges due to change of mind, incorrect size, or style preference. Please review product descriptions carefully before purchasing.

3. Non-Returnable Items

– Earrings
– Items worn, used, or showing signs of wear
– Sale items
– Custom pieces or made-to-order items

4. Refunds

Approved refunds are issued as store credit or exchange.
Refunds to original payment methods are only done if the product is defective and no replacement is available.

5. Return Shipping

For approved returns (faulty items), we cover the courier return. For any other scenario where an exception is made, the customer is responsible for return shipping.